Reset Netbotz/WallBotz Version 2 Default Password

Original article can be found at: http://www.netbotz.com/support/knowledgebase/fetch.php?article_number=64

Reformatting a Version 2 Appliance

Password Reset/Factory Defaults Restore Procedure for Version 2 Appliances (320, 420, 500)

This document explains the process required to restore the factory default settings (including user ID and password) on the 500 series monitoring appliances, one of those settings is the username and password. Keep in mind that ALL threshold and alert recipients will be restored using this process. Only the IP configuration of the appliance is retained.

WARNING: When restoring the appliance to its factory defaults, only the appliance IP address, subnet mask, and default gateway settings are preserved. All other settings are reset to factory defaults by this procedure.

To restore the appliance to factory defaults:

  1. Use a null modem cable (included with your WallBotz 500) to connect the appliance to your computer system.
  2. Start a serial communications application (such as HyperTerminal) on your computer system.
  3. Configure and establish a serial connection with the appliance. Use the following serial communication settings:
    • Bits per second: 38400
    • Data bits: 8
    • Parity: none
    • Stop Bits: 1
    • Flow Control: Hardware
  4. After you have successfully established a serial connection to the appliance, power-cycle the appliance. When the message
    Hit any key to stop autoboot:

    appears on screen, press Enter to interrupt the boot process and activate the NetBotz> prompt.

  5. Type at the NetBotz> prompt:
    configreset

    and then press Enter

  6. The appliance will erase its Flash memory, write a new default configuration, and then restart automatically.


You can now close the serial communications program, disconnect your null modem cable, and log into the appliance using the default User ID and Password “netbotz”.

Note that the IP configuration of the appliance is retained, so you can still access the appliance using its previously assigned IP address.